{"id":107,"date":"2026-09-03T23:50:47","date_gmt":"2026-09-03T23:50:47","guid":{"rendered":"https:\/\/auspep.codebridges.io\/?page_id=107"},"modified":"2026-09-04T00:40:50","modified_gmt":"2026-09-04T00:40:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/auspep.codebridges.io\/?page_id=107","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"ap\">\n\t<style>\n\t.ap{--navy:#012269;--navy2:#06175F;--red:#E50028;--crimson:#8A0025;--grey:#F4F6F8;font-family:Inter,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;color:#15203a;line-height:1.65;}\n\t.ap *{box-sizing:border-box;}\n\t.ap .wrap{max-width:1140px;margin:0 auto;padding:0 22px;}\n\t.ap h1,.ap h2,.ap h3,.ap h4{color:var(--navy);line-height:1.2;font-weight:800;margin:0 0 .5em;}\n\t.ap p{margin:0 0 1em;}\n\t.ap a{color:var(--red);text-decoration:none;}\n\t.ap .btn{display:inline-block;background:var(--red);color:#fff!important;padding:14px 30px;border-radius:8px;font-weight:700;letter-spacing:.3px;margin:6px 8px 6px 0;box-shadow:0 8px 20px rgba(229,0,40,.25);}\n\t.ap .btn.navy{background:var(--navy);box-shadow:0 8px 20px rgba(1,34,105,.25);}\n\t.ap .btn.outline{background:#fff;color:var(--navy)!important;border:2px solid var(--navy);box-shadow:none;}\n\t.ap .hero{background:linear-gradient(135deg,var(--navy2) 0%,var(--navy) 55%,#0a2f86 100%);color:#fff;padding:78px 0 88px;position:relative;overflow:hidden;}\n\t.ap .hero:after{content:\"\";position:absolute;right:-120px;top:-120px;width:420px;height:420px;border-radius:50%;background:radial-gradient(circle,rgba(229,0,40,.35),transparent 70%);}\n\t.ap .hero h1{color:#fff;font-size:46px;margin-bottom:.35em;}\n\t.ap .hero p{font-size:19px;color:#dfe6f5;max-width:640px;}\n\t.ap .hero .tag{display:inline-block;background:rgba(229,0,40,.18);border:1px solid rgba(255,255,255,.25);color:#fff;padding:7px 16px;border-radius:999px;font-size:13px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;margin-bottom:22px;}\n\t.ap .band{background:var(--red);color:#fff;text-align:center;padding:12px 18px;font-weight:700;letter-spacing:.6px;font-size:14px;}\n\t.ap section{padding:64px 0;}\n\t.ap .grey{background:var(--grey);}\n\t.ap .grid{display:grid;gap:24px;}\n\t.ap .g3{grid-template-columns:repeat(3,1fr);}\n\t.ap .g4{grid-template-columns:repeat(4,1fr);}\n\t.ap .g2{grid-template-columns:repeat(2,1fr);}\n\t.ap .card{background:#fff;border:1px solid #e6ebf2;border-radius:14px;padding:30px;box-shadow:0 6px 22px rgba(1,34,105,.06);}\n\t.ap .card h3{font-size:20px;}\n\t.ap .catcard{display:block;background:#fff;border:1px solid #e6ebf2;border-radius:14px;padding:30px;text-align:center;box-shadow:0 6px 22px rgba(1,34,105,.06);transition:.2s;color:var(--navy);}\n\t.ap .catcard:hover{transform:translateY(-4px);box-shadow:0 14px 30px rgba(1,34,105,.14);border-color:var(--red);}\n\t.ap .catcard .ic{font-size:34px;}\n\t.ap .catcard h3{margin:12px 0 6px;}\n\t.ap .catcard span{color:var(--red);font-weight:700;font-size:14px;}\n\t.ap .feat{background:linear-gradient(135deg,#0a2f86,var(--navy2));color:#fff;border-radius:16px;padding:44px;display:grid;grid-template-columns:1.2fr 1fr;gap:36px;align-items:center;}\n\t.ap .feat h2{color:#fff;}\n\t.ap .feat p{color:#dfe6f5;}\n\t.ap .kpi{background:#fff;border-radius:14px;padding:26px;text-align:center;border-top:4px solid var(--red);}\n\t.ap .kpi b{display:block;font-size:34px;color:var(--navy);}\n\t.ap .kpi span{color:#5a6781;font-size:14px;}\n\t.ap .disc{background:#fff7f8;border-left:4px solid var(--red);border-radius:8px;padding:18px 22px;color:#7a1626;font-size:14px;}\n\t.ap ul.clean{list-style:none;padding:0;margin:0 0 1em;}\n\t.ap ul.clean li{padding:9px 0 9px 30px;position:relative;border-bottom:1px solid #eef1f6;}\n\t.ap ul.clean li:before{content:\"2713\";position:absolute;left:0;top:9px;color:var(--red);font-weight:900;}\n\t.ap table{width:100%;border-collapse:collapse;margin:14px 0;}\n\t.ap th,.ap td{border:1px solid #e6ebf2;padding:12px 14px;text-align:left;}\n\t.ap th{background:var(--navy);color:#fff;}\n\t.ap .faq details{background:#fff;border:1px solid #e6ebf2;border-radius:10px;padding:0 20px;margin-bottom:12px;}\n\t.ap .faq summary{cursor:pointer;font-weight:700;color:var(--navy);padding:18px 0;list-style:none;}\n\t.ap .faq summary::-webkit-details-marker{display:none;}\n\t.ap .faq summary:after{content:\"+\";float:right;color:var(--red);font-size:22px;font-weight:700;}\n\t.ap .faq details[open] summary:after{content:\"2212\";}\n\t.ap .faq details p{padding:0 0 18px;color:#44506b;}\n\t.ap .pagehead{background:linear-gradient(135deg,var(--navy2),var(--navy));color:#fff;padding:60px 0;}\n\t.ap .pagehead h1{color:#fff;font-size:40px;}\n\t.ap .pagehead p{color:#dfe6f5;max-width:720px;}\n\t.ap .foot{background:var(--navy2);color:#c7d0e6;padding:40px 0;font-size:13px;text-align:center;}\n\t.ap .foot b{color:#fff;}\n\t@media(max-width:860px){.ap .g3,.ap .g4,.ap .g2,.ap .feat{grid-template-columns:1fr;}.ap .hero h1{font-size:34px;}}\n\t<\/style>\n\t<div class=\"pagehead\"><div class=\"wrap\"><h1>Frequently Asked Questions<\/h1><p>Answers for research customers on ordering, shipping and product handling.<\/p><\/div><\/div>\n\t<section><div class=\"wrap\"><div class=\"faq\"><details><summary>Who can order from AUS PEP Research?<\/summary><p>Our catalogue is intended for qualified research personnel, laboratories and research institutions sourcing investigational reference materials. Products are supplied for research use only.<\/p><\/details><details><summary>Are these products for human use?<\/summary><p>No. Every product is sold strictly for laboratory and investigational research. They are not medicines, therapeutic goods or medical devices and must not be used for human or veterinary consumption.<\/p><\/details><details><summary>What does &ldquo;TO BE ASSIGNED&rdquo; mean?<\/summary><p>Fields such as purity, lot, batch, expiry and storage are recorded for each production batch. Where a listing shows TO BE ASSIGNED, the value is confirmed at manufacture and supplied with the order.<\/p><\/details><details><summary>How much is shipping?<\/summary><p>Australia-wide Express shipping is a flat $14.95 AUD, and free on orders over $200 AUD. Dispatch is via Australia Post Express with tracking, within Australia only.<\/p><\/details><details><summary>How are products packaged?<\/summary><p>Items are supplied in sealed, labelled laboratory packaging showing the product name, strength and product code, with protective shipping materials.<\/p><\/details><details><summary>Do you ship outside Australia?<\/summary><p>No. The AUS PEP Research catalogue dispatches within Australia only.<\/p><\/details><details><summary>Which payment methods are accepted?<\/summary><p>Available payment methods are shown at checkout. Complete your research order securely through the store checkout.<\/p><\/details><\/div><\/div><\/section>\n\t<div class=\"foot\"><div class=\"wrap\"><b>AUS PEP Research<\/b> &mdash; Research use only.<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Answers for research customers on ordering, shipping and product handling. Who can order from AUS PEP Research? Our catalogue is intended for qualified research personnel, laboratories and research institutions sourcing investigational reference materials. Products are supplied for research use only. Are these products for human use? No. Every product is sold strictly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-107","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/auspep.codebridges.io\/index.php?rest_route=\/wp\/v2\/pages\/107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/auspep.codebridges.io\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/auspep.codebridges.io\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/auspep.codebridges.io\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auspep.codebridges.io\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=107"}],"version-history":[{"count":1,"href":"https:\/\/auspep.codebridges.io\/index.php?rest_route=\/wp\/v2\/pages\/107\/revisions"}],"predecessor-version":[{"id":124,"href":"https:\/\/auspep.codebridges.io\/index.php?rest_route=\/wp\/v2\/pages\/107\/revisions\/124"}],"wp:attachment":[{"href":"https:\/\/auspep.codebridges.io\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}